LOW

^{Hart,M.C. (1992) 'Low technology', British Journal of Health Care Computing, 9(8): 19-22.}

REDUCE

^{Hart,M.C. (1995a) Reducing Outpatient Clinic Waiting Times: Some Quality Assurance Issues,  Leicester, Leicester Business School Occasional Paper No. 23, De Montfort University, Leicester}

IMPROVE

^{Hart,M.C. (1995b) 'Improving Outpatient Clinic waiting times - methodological and substantive issues', International Journal of Health Care Quality Assurance, 8(6): 14-22.}

ECOL

^{Hart,M.C. (1995c) 'An "ecological" approach to Total Quality Management- a case study from NHS outpatient clinics', in Kanji,G. (ed), Total Quality Management, London, Chapman and Hall.}

MON

^{Hart,M.C. (1995d) 'Monitoring Quality in the British Health Service - A case study and a theoretical critique', Paper read to  23rd International Congress of Administrative Sciences, Dubai, United Arab Emirates (1-5 July)}

MEAS

^{Hart,M.C. (1995e) 'Measuring Perceptions of Quality of Public Services',  Paper read to European Group of Public Administration Conference, Erasmus University, Rotterdam, September.}

HC95

^{Hart,M.C. and Dyson,S (1995) 'Implementing monitoring systems for outpatient clinics:the contribution from IT', in Richards,B.(ed) Current Perspectives in Healthcare Computing 1995, Weybridge, BJHC}

HC96

^{Hart,M.C. (1996a) 'Measuring Perceptions of Quality in NHS Clinics using the SERVQUAL Methodology', in Richards,B.(ed), Healthcare Computing 1996, Weybridge, BJHC.}

MAG

^{Hart,M.C. (1996b) 'Improving the discrimination of SERVQUAL by using magnitude scaling', in Kanji,G.K. (ed), Total Quality Management in Action, London, Chapman and Hall.}

WREX

^{Hart,M.C. (1996c) 'Improving the Quality of NHS Outpatient Clinics - the Applications and Misapplications of TQM',  International Journal of Health Care Quality Assurance, 9(2): 20-27.}

AUST

^{Hart, M.C. (1996d) 'Improving the quality of Outpatient Services in NHS Hospitals - some policy considerations', International Journal of Health Care Quality Assurance, 9(7): 28-38.}

INCORP

^{Hart,M.C. (1996e) ‘Incorporating Outpatient Perceptions into Definitions of Quality’, Journal of Advanced Nursing, 24: 1234-1240.}

FINLAND

^{Vartiainen,P. and Hart.M. (1996), ‘Outpatient Satisfaction in the UK and Finland- a comparative study utilising the SERVQUAL methodology’,  Paper read to the International Nursing and Midwifery Conference, Heriot-Watt University, Edinburgh, 10-12 April.}

EXP

^{Hart.M.C. (1997), ‘Experiencing Quality - the Patient’s Perspective’  Paper read to 2nd World Congress for Total Quality Management, Sheffield Hallam University, 30 June-2nd July.}

QPS

^{Hart,M.C. (1999) 'The Quantification of Patient Satisfaction', in Davies,H.T.O.,Tavakoli,M.,Malek,M. and Neilson,A.(eds), Managing Quality:Strategic Issues in Health care Management, Aldershot, Ashgate.}

HSL

^{Hart,M.C. and Haslam, P. (2002) ‘How Business Students Learn'
Paper read to Bristol Business School Teaching and Learning Conference, Bristol Business School, 24-25th September.}

DCOP

^{Haslam,P. and Hart,M.C. (2002) ‘Developing a Community of Practice in Local Authority Information Workers'
Paper read to Bristol Business School Teaching and Learning Conference, Bristol Business School, 24-25th September.}

RECO

^{Hart, M.C.. and Haslam, P. (2002) ‘The reconfiguration of the higher education experience and its implications for work based learning [WBL]'
Paper read to European Conference on e-Learning (ECEL2002), Brunel University, 4th-5th November.
Published in:
MCIL(2002),European Conference on e-Learning [pp. 85-93] MCIL. Reading [ISBN:0-9540488-8-1]}

BHMS

^{Haslam, P. and Hart, M. C. (2002) ‘Building a hybrid model of support for a new community of practice in the public sector'
Paper read to European Conference on e-Learning (ECEL2002),
Brunel University, 4th-5th November.
Published in:
MCIL(2002),European Conference on e-Learning [pp. 105-114] MCIL. Reading [ISBN:0-9540488-8-1]}

DNCP

^{Haslam, P. ,Hart, M. C. and Hart, M. (2002) ‘Developing new communities of practice in local authorities in the UK: a case study of para-information professionals'
Paper read to International Conference on Information and Communication Technologies in Education (ICTE 2002), Badajoz (Spain), 13th-16th November.
Published in:
A.Méndez Vilas, J.A.Mesa Gonzáles and I.Solo de Zaldívar Maldonado(2002)
Educational Technology - International Conference on ICT's in Education
[Vol 1, pp. 464-68]
(Badajoz, Junta de Extremadura, Consejería de Educación, Ciencia y Tecnología)
ISBN:Colleccíon: 84-95251-76-0 ISBN:Tomo:1-84-95251-77-9}

VLE

^{Hart, M. C. (2002) ‘The role of Virtual Learning Environments in Delivering Mass Higher Education in the UK'
Paper read to International Conference on Information and Communication Technologies in Education (ICTE 2002), Badajoz (Spain), 13th-16th November.
Published in:
A.Méndez Vilas, J.A.Mesa Gonzáles and I.Solo de Zaldívar Maldonado(2002)
Educational Technology - International Conference on ICT's in Education
[Vol 1, pp. 1741-45]
(Badajoz, Junta de Extremadura, Consejería de Educación, Ciencia y Tecnología)
ISBN:Colleccíon: 84-95251-76-0 ISBN:Tomo:1-84-95251-77-9}

UQM

^{Hart, M. C. and Friesner. T. (2003) ‘The utilisation of qualitative methodologies in Work Based Learning [WBL]'
Paper read to European Conference on Research Methods [ECRM2003],
Reading University, UK, 20-21st March.}

IFIT

^{Hart, M. C. and Friesner. T. (2003)'"I found it on the web"-some reflections on e-learning, plagiarism and poor academic practice'
Paper read to European Conference on E-Learning [ECEL2003],
Glasgow Caledonian University, 6th-7th November.}

CHIN

^{Friesner, T. and Hart, M.C. (2003)'Free e-learning for the Greater China Region: a cultural analysis of the Marketing Teacher experience.'
Paper read to European Conference on E-Learning [ECEL2003],
Glasgow Caledonian University, 6th-7th November.}

PPAP

^{Hart, M.C. and Friesner, T.(2004) ‘"Plagiarism and Poor Academic Practice - A Threat to the Extension of e-Learning in Higher Education?"'
Electronic Journal of eLearning Vol. 2(1), March}

CAEL

^{Friesner, T. and Hart, M. C.(2004) ‘"A Cultural Analysis of e-Learning for China"'
Electronic Journal of eLearning Vol. 2(1), March}

NEW

^{Hart, Mike and Graham, Roz (2004)
'The 'new plagiarism', academic dishonesty and the development of critical thinking skills'
Paper delivered to: E-Learn 2004
World Conference on E-Learning in Corporate Government, Healthcare and Higher Education,
Washington DC, USA,1st-5th November, 2004}

ELE

^{Hart, Mike and Graham, Roz (2004)
'E-Learning and e-communities - asymmetries and dilemmas'
Paper delivered to: 3rd European Conference on e-Learning
Université Paris-Dauphine, 25-26th November, 2004}

LLA

^{Friesner, Tim and Hart, Mike (2005)
'Learning Log Analysis: Analysing Data that record reflection, experience and learning'
Paper delivered to: 4th European Conference on Research Methodology for Business and Management Studies
Université Paris-Dauphine, 21-22nd April, 2005}

PLA

^{Graham, Roz and Hart, Mike (2005)
'Plagiarism us a complex issue, but- universities must articulate a moral vision and live up to it!'
Paper delivered to: 4th European Conference on Research Methodology for Business and Management Studies
Université Paris-Dauphine, 21-22nd April, 2005}

DIG

^{Hart,Mike (2005) "'Is Plagiarism an inevitable consequence of digital learning?'"
in Sharma, R.C.,Mishra, S. and Pulist, S.K. (2005) Education in the Digital World
Viva Books Private Ltd: New Delhi}

EASY

^{Byrne, Peter and Hart, Mike (2005)
'E-Easy: The internal digital divide within local government'
Paper delivered to: 5th European Conference on E-Government
University of Antwerp, 15-16th June, 2005}

EGOV

^{Hart, Mike and Byrne, Peter (2005)
'Using e-government to improve the quality of local authority services'
Paper delivered to: 5th European Conference on E-Government
University of Antwerp, 15-16th June, 2005}

ACCEL

^{Hart, Mike, Burgess, Joan and Betts, Helen (2005)
'The role of e-Learning in accelerating part-time student progression'
Paper delivered to: 4th European Conference on e-Learning
Royal Netherlands Academy of Arts and Sciences, Amsterdam
10-11th November, 2005}

LLOG

^{Friesner, Tim and Hart, Mike (2005)
'Learning Logs: Assessment or Research Method?'
Electronic Journal of Business Research Methods,3(2) pp. 117-122.}

TOOL

^{Rush, David and Hart, Mike (2006)
'The Minutes Tool: diagnosing student engagement'
Toolkit demonstrated at the Higher Education Academy Subject Centre for Business Management, Accountancy and Finance [BMAF]
Oxford Hotel, Near Wolvercote, Oxford,UK. 6th-7th April, 2006}

EURAM

^{Rush, David and Hart, Mike (2006)
'Student Incorporation into the Quality Process- An Examination of the Business and Management Student experience'
Paper delivered to European Academy of Management Annual Conference [EURAM2006]
Norwegian School of Management, Oslo, Norway, 17-20 May, 2006}

NSS

^{Rush, David and Hart, Mike (2006)
'The National Student Survey in Business and Management'
Workshop conducted for the The National Student Survey Conference Management Study area, The Higher Education Academy, International Conference Centre, Birmingham, 1st June, 2006}

VOICE

^{Hart, Mike and Rush, David (2006)
'E-Learning and the development of voice in business studies education'
Paper delivered to International Conference on E-Learning [ICEL2006]
University of Quebec in Montreal, Canada, 22nd-23rd June, 2006}

EXCEL

^{Hart, Mike and Rush, David (2006)
'Can we measure excellence in business studies education?'
Paper delivered at the 5th European Conference on Research Methodology for Business and Management Education [ECRM2006]
Trinity College, Dublin, Ireland, 17-18th July, 2006}

QMTOOLS

^{Rush, David and Hart, Mike (2006)
'The development of quality management tools in business studies education'
Paper delivered at the 5th European Conference on Research Methodology for Business and Management Education [ECRM2006]
Trinity College, Dublin, Ireland, 17-18th July, 2006}

INTCULT

^{Hart, Mike, Roman, Laura and Mikulecki, Peter (2006)
'Intercultural differences in e-learning styles of European business students'
Paper delivered at the 5th European Conference on e-Learning [ECEL2006]
University of Winchester, UK, 11-12 September, 2006}

VOICE

^{Hart, Mike and Rush, David(2007)
'E-Learning and the development of voice in business studies education'
International Journal of Educational Management, Vol. 27, No. 1, 2007, pp.68-77 ISSN 0951-354X}

TRANS

^{Hart, Mike and Rush, David(2007)
'Transformative Quality – the possibility of a new agenda in the enhancement of the student experience'
Paper delivered at the Higher Education Academy Subject Centre for Business Management Accountancy and Finance (BMAF) Annual Conference 2007
Aston Conference Centre, Birmingham, 2nd-4th May, 2007}

SERIOUS

^{Hart, Mike and Rush, David(2007)
'Is it Serious? – a tool to help you explore Quality issues in your Business School’
Workshop conducted at the Higher Education Academy Subject Centre for Business Management Accountancy and Finance (BMAF) Annual Conference 2007
Aston Conference Centre, Birmingham, 2nd-4th May, 2007}

MOODLE

^{Hart, Mike and Rush, David(2007)
'Open Source VLEs (MOODLE) and student engagement in a blended learning environment'
Paper delivered at the 2nd International Conference on E-Learning [ICEL2007]
Teachers College, University of Columbia, New York, 28th-29th June, 2007}

TRACK

^{Hart, Mike, Bodger, Eric and Rush, David(2007)
'Tracking our Students as they Learn'
Paper delivered at the 6th European Conference on e-Learning [ECEL2007]
Copenhagen Business School, Copenhagen, Denmark, 4th-5th October, 2007}

HEA

^{Hart, Mike, and Rush, David(2007)
'Strategies for generating ‘transformative quality’ at sub-institutional level'
Final Report delivered to Higher Education Academy
October, 2007}